Terms of Service

1. What LoadLoop is (and is not)

LoadLoop is a noticeboardthat helps people who have freight to move ("Shippers") and transport operators ("Carriers") find and contact each other directly. We connect the two parties. That is all we do.

LoadLoop is not, and does not act as:

• a freight broker, freight forwarder, carrier, or transport operator;
• a party to any agreement between a Shipper and a Carrier;
• an agent of either party;
• a handler of any payment, deposit, escrow, or money for a job.

We do not arrange, book, schedule, assign, allocate, or take responsibility for the movement of any freight. Any transport is arranged and contracted directly between the Shipper and the Carrier, on their own terms.

2. Eligibility

You must be at least 18 and using LoadLoop for genuine business purposes. Carriers must hold a valid ABN and all licences, registrations, accreditations and insurances required by law to provide the transport they offer. You are responsible for keeping these current.

3. Accounts, posting and subscriptions

Posting a load is free. Carriers pay a flat subscription to see and respond to loads. We charge no commission and take no percentage of any job.

The first 100 eligible Carriers can lock in the Founding price of $29.99/month while their membership remains continuously active. The standard price is $100/month. Billing starts when your subscription purchase is confirmed (or after any free trial clearly shown at purchase), and the subscription renews automatically each month until cancelled. You may cancel through the payment provider at any time; access continues until the end of the current paid period unless the provider states otherwise. Prices shown at purchase are in Australian dollars. Nothing in these Terms requires you to route any payment for a freight job through LoadLoop, because we never handle it.

4. No guarantees

LoadLoop gives you a place to be seen and to make contact. We do not guarantee that any load will be moved, that any Carrier will accept a load, that any volume of loads or Carriers will exist, or that any particular price will be offered or achieved. Listings are provided by users and we do not guarantee their accuracy, quality, or legality.

5. We sight documents; we do not verify or certify

Carriers may provide documents (such as insurance, licences, or accreditations) and we may display that a document has been sighted, along with what it appears to say and when it appears to expire. "Sighted" means only that a document was provided to us. It is not verification, certification, endorsement, or a statement that a Carrier is competent, safe, compliant, or suitable.

Any compliance indicators we show (for example flags that a load is "likely" oversize or "likely" to need a permit or pilot) are automated, indicative only, and not advice. You must satisfy yourself, independently, about the other party and about all legal requirements before you commit to a job.

6. Your responsibilities

Shippersmust describe loads accurately, and must confirm a Carrier's insurance, licences, suitability and terms directly before handing over freight.

Carriers are responsible for the transport they undertake, including holding current licences, accreditation and insurance, confirming permits and pilots, securing the load, and meeting all legal obligations.

Everyone is responsible for their own dealings, agreements, pricing, payment terms, tax, and record-keeping. Agree the important things in writing before a job goes ahead.

7. Payments happen between you

Price and payment are agreed and settled directly between the Shipper and the Carrier. LoadLoop never sees, sets, collects, holds, or refunds money for a job, and is not responsible for any payment, non-payment, or dispute about payment.

8. Chain of Responsibility

Chain of Responsibility (CoR) and other transport-law obligations rest with the parties who consign, receive, control, operate, load, or drive the freight. LoadLoop does not direct or control any transport task and is not a party in the chain. Nothing on LoadLoop relieves you of your own CoR duties.

9. Contact details and direct dealing

When a Carrier connects on a load, the parties' contact details and the exact pickup and delivery information are shared so they can deal directly. Use another user's details only to deal with them about that load. Do not harvest, sell, or misuse contact details, and do not use LoadLoop to send spam.

10. Acceptable use

You are responsible for every listing, description, photo, profile, quote note, message, or other item you submit through LoadLoop ("User Content"). You agree not to post, upload, send, or encourage:

• false, misleading, unlawful, or fraudulent listings or information;
• impersonation or misrepresentation of your business, licences, or insurance;
• pornographic or sexually explicit material, or any content that exploits or endangers a child;
• threats, targeted harassment, bullying, hateful or discriminatory content, or content that promotes violence;
• another person's private or identifying information without authority;
• dangerous, malicious, spam, or otherwise objectionable content unrelated to a genuine freight task;
• scraping, copying, bulk extraction, or interference with the site's operation;
• conduct that breaches any law, including transport, work-health-and-safety, and consumer law;
• fraud or attempts to misuse another user's account or contact details.

We may screen User Content, investigate reports, remove or restrict content, and suspend or close accounts that breach these Terms or the law. Users can report a listing or photo, block another marketplace account, or contact support@loadloop.com.au about a safety concern. Reports are allegations until reviewed, and must not be used to retaliate against or harass another user.

11. Disputes between users

Because the job is contracted directly between the Shipper and the Carrier, any dispute (including about the load, the job, damage, delay, or payment) is between those parties and their insurers. LoadLoop is not a party, cannot mediate or enforce, and is not liable for the outcome. Keep your own records.

12. Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any guarantee, right, or remedy you have under the Australian Consumer Law or other law that cannot lawfully be excluded. Where our liability can be limited, it is limited (at our option) to re-supplying the LoadLoop service or paying the cost of having it re-supplied.

13. Disclaimers and liability

To the maximum extent permitted by law, LoadLoop is provided "as is", and we exclude all warranties not expressly given. We are not liable for any loss or damage arising from: your dealings with another user; a job (or a job that did not happen); the conduct, acts, or omissions of any user; the accuracy of any listing or document; or your reliance on any compliance indicator. To the extent permitted by law, our total liability to you for any claim is limited to the subscription fees you paid us in the 3 months before the claim.

14. Indemnity

You indemnify LoadLoop against claims, loss, and costs arising from your use of the platform, your listings or information, your dealings with other users, and your breach of these Terms or of any law.

15. Intellectual property

The LoadLoop name, logo, and platform are ours. You keep the rights to the content you post, and grant us a licence to display and distribute it on the platform so we can run the service.

16. Changes, termination, and governing law

We may change these Terms; continued use after a change means you accept it. We may suspend or close accounts that breach these Terms or the law. These Terms are governed by the laws of Queensland, Australia, and you submit to the courts of that State.

17. Privacy and contact

Our Privacy Policyexplains how we handle personal information. Questions about these Terms? Contact us at support@loadloop.com.au.